Button Solutions SaaS Refund Policy

At Button Solutions, we strive to provide exceptional software and services that meet your needs. This Refund Policy outlines the terms and conditions under which you may request and receive a refund for our SaaS product. We believe in transparency and want to ensure you understand our commitment to customer satisfaction.

1. Refund Eligibility

1.1 Refund Window

  • You may request a refund within 14 days of your initial purchase date.
  • For specific products or plans, a different refund window may apply.

1.2 Valid Reasons for a Refund

Refunds will be considered for the following reasons:

  • Technical Issues: The product consistently fails to function as advertised despite reasonable support attempts.
  • Non-Delivery of Promised Features: Key features essential to the product are missing or not functioning as described.
  • Unclear Marketing or Sales Practices: The product was materially misrepresented.
  • Billing Errors: Incorrect charges, duplicate charges, or lack of notification.

Disclaimer: This policy is provided for informational purposes only and does not constitute legal advice.

1.3 Reasons for Ineligibility

  • Change of mind or no longer needing the product.
  • Minor issues resolvable through customer support.
  • Failure to review product features prior to purchase.
  • Non-refundable items such as setup fees or custom integrations.

2. Refund Review Process

  • All refund requests are reviewed against eligibility criteria.
  • We reserve the right to deny requests that do not comply with this policy.
  • Alternative solutions such as credits or discounts may be offered.

3. How to Request a Refund

  1. Contact our support team at [email protected] within the refund window.
  2. Provide your name, email, order number, and detailed reason.
  3. Requests are reviewed within 3–5 business days (excluding Friday).

4. Refund Processing Time

Approved refunds are processed within 5–6 business days and returned to the original payment method.

5. Additional Notes

  • This policy may be updated periodically.
  • This policy does not limit consumer rights under applicable law.