Button Solutions SaaS Refund Policy

Last updated: 22 October 2026

Paddle, our merchant of record, takes every payment for a Button Solutions plan and issues every refund. You can ask for a refund within 14 days of a payment for the reasons below, and your legal rights always apply.

1. How You're Billed

You pay a monthly subscription for the traffic you expect, plus a charge after each billing period for any traffic above it.

  • Plans: Basic and High-Traffic are monthly subscriptions bought on your space's plan page. Their price is set by the traffic you expect each month: page loads Button analyzes (requests) and ad clicks. Larger plans are quoted, and the quote's terms apply. Spaces already on an older fixed-price plan keep paying its fixed price.
  • Billing periods: Traffic is measured in periods that run from midnight (Israel time) on the first Thursday of one month to the first Thursday of the next, so 4 or 5 weeks. Your plan's traffic and any limit scale to each period's length: a 5-week period covers 115% of a month, a 4-week one 92%.
  • Traffic above your plan: Shortly after each period ends, it is charged to your subscription at once. The charge is what a plan for the traffic you used would cost, less your plan's price, plus 20%. Every page load Button analyzes and every ad click it records counts.
  • Emails: Your space's owners get an email for each charge, saying what was counted and why. If another plan would have cost at least 5% less, the email and the plan page say so.
  • Limits: With "Email me", owners are emailed at 80% and 100% of the period's limit. With "Pause at my limit", protection pauses until the next period, and traffic after the pause is not charged. With no limit, the first notice of traffic above your plan is the charge email.

2. Refunds We Give

Ask within 14 days of the payment or charge you want refunded. We consider a refund for these reasons:

  • Technical Issues: The product consistently fails to work as advertised, despite reasonable support attempts.
  • Missing Features: Key features essential to the product are missing or don't work as described.
  • Misrepresentation: The product was materially misrepresented in marketing or sales.
  • Billing Errors: A charge that is wrong, a charge taken twice, or a charge we didn't email your space's owners about.

For a charge for traffic above your plan, a billing error also includes traffic counted wrongly, or a charge that doesn't follow the rule in "How You're Billed".

We may refund part of a payment, such as the unused part of a month. A refunded subscription ends the plan it paid for.

If you buy as a consumer in the EU, EEA, UK, Switzerland, Turkey or Israel, you can withdraw within 14 days of your first subscription payment, for any reason. Paddle may also refund any payment at its discretion within 14 days of it, under Paddle's refund policy.

3. What Isn't Refunded

Outside your legal rights, we don't refund:

  • A change of mind, or no longer needing the product.
  • Traffic above your plan that was counted correctly, including in a period with no limit set.
  • Protection paused by a "Pause at my limit" you set.
  • Minor issues that customer support can resolve.
  • Not reviewing the product's features before buying.
  • Custom work or setup in a quoted plan, where the quote says so.

4. Cancelling and Changing Your Plan

You can cancel at any time. Your plan runs to the end of the month you paid for, and the rest of that month isn't refunded.

  • The last charge: A day before a cancelled plan ends, traffic above your plan since the last charge is charged. The last day isn't charged.
  • Changing your expected traffic changes your price at once, prorated by Paddle. You pay the difference for more traffic, or get a credit toward later payments for less. It isn't refunded.
  • Changing only your limit doesn't change your price.
  • Two a day: A space can buy a plan or change its expected traffic twice a day.

5. Duplicate Subscriptions

If a space ends up paying for two subscriptions (two checkouts at once, say), we keep the newer one and cancel the other at once. The unused part of the cancelled one's current month is refunded automatically, once Paddle approves it. Earlier months it paid for, and their charges for traffic above the plan, stay paid. If an automatic refund can't be made, our team makes it, within the times below.

6. How to Request a Refund

  1. Email [email protected] within 14 days of the payment or charge.
  2. Include your name, your email, the order number from Paddle's receipt, and the reason in detail.
  3. We review requests within 3–5 business days. Our business days are Sunday to Thursday, except Jewish holidays.
  4. Approved refunds are issued through Paddle within 5–6 business days, to the original payment method. Your bank may take longer to show them.

You can also ask Paddle directly, at paddle.net, under Paddle's own policy. We may offer a credit or a discount instead of a refund.

7. Additional Notes

  • If a charge fails, we may collect it later.
  • We review every request against this policy and may decline one that doesn't meet it.
  • We may update this policy.
  • This policy doesn't limit your rights under the law that applies to you.